Privacy Policy

At P&N, we take our Customer’s privacy and security seriously.  We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act.

This statement applies to P&N a division of Sutton Tools Pty. Ltd.

The purpose of the Privacy Policy is to outline the personal information collected by us and the use of such information.

By using this website you are agreeing to the site’s terms and conditions.

Personal Information

In general, you can visit us online without telling us who you are or giving us any personal information. However, by doing any of the following you consent to the collection of your Personal Information by P&N in accordance with this Privacy Policy:

  1. Browse our website
  2. Login or create an account
  3. Submit website feedback, enquires or comments
  4. Provide personal information for the provision of special offers, promotions or newsletter sign up
  5. Interact with us via P&N social media such as YouTube
  6. Any other method of collection as determined by P&N from time to time

P&N may collect and hold the following Personal Information

  1. Name, address, phone and/or facsimile number and email address
  2. Details of your orders
  3. Historical records of your communication and interaction with us
  4. Non-identifiable information including, IP address, browser type, the pages visited on our site and time spent on those pages.

Use of Personal Information 

P&N uses Personal Information for the purpose for which it was specified or reasonably apparent at the time when the Personal Information was collected. The Personal Information may be used in respect to the following:

  1. to provide products and services to you
  2. to communicate with you regarding products and services, competition results, special offers and events that might interest you
  3. to perform research and analysis
  4. to provide better customer service
  5. to respond to feedback, ratings, comments, complaints and enquiries; and
  6. to carry out administrative, marketing, planning, service or product development

You may advise P&N if you do not wish to receive any promotional offers and marketing information from P&N.

 Disclosure of Personal Information

Where appropriate and required, P&N may disclose your Personal Information:

  1. To other associated P&N entities, including its delivery company;
  2. Where the law requires or authorises P&N to do so, particularly in relation to fraud prevention

Access to, Protection and Destruction of Personal Information

  1. P&N provides you with access to your Personal Information upon your request.
  2. P&N will take reasonable steps to ensure that your Personal Information is accurate, up to date and complete. However, P&N relies on you advising of any changes or inaccuracies of your Personal Information. Please advise P&N if you are of the view that any of your Personal Information requires updating or correcting.
  3. P&N will take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure
  4. No data transmission over the internet can be guaranteed to be 100% secure. As a result, while P&N strives to protect your Personal Information, P&N cannot ensure or warrant the security of any information you transmit to P&N over the internet, and you do so at your own risk.
  5. Please note this Privacy Policy forms part of the Term and Conditions for use of the site and forms part of the agreement between you and us. We may, from time to time, amend this Privacy Policy, in whole or part, at our sole discretion. Any changes to this Privacy Policy will be effective immediately upon posting on the site.